Module 1 – Computer & Digital Fundamentals

• Computer Basics
• Hardware and Software
• Windows Basics
• File and Folder Management
• Typing Skills
• Printing and Scanning

Module 2 – Internet & Online Services

• Internet Basics
• Web Browsing
• Search Techniques
• Email
• Online Forms
• File Upload and Download
• PDF Files and Documents

Module 3 – Digital Documentation

• Document Preparation
• Photo and Signature Preparation
• PDF Creation and Editing Basics
• Document Scanning
• File Compression
• Digital Record Management

Module 4 – Online Application Work

• Online Application Process
• Registration and Login
• Form Filling
• Document Upload
• Application Status Checking
• Online Appointment Basics
• Downloading Certificates/Documents

Module 5 – Digital Payment Services

• Digital Payment Basics
• UPI
• QR Code Payments
• Online Banking Basics
• Transaction Records
• Digital Payment Safety
• Fraud Awareness

Module 6 – Citizen & Government Online Services

• Introduction to Digital Citizen Services
• Government Portal Navigation
• Online Certificate Services
• Application Tracking
• Public Utility Services
• Citizen Service Documentation
• Basic Digital Service Workflow

Module 7 – Digital Seva Centre Management

• Customer Handling
• Service Request Management
• Data Entry
• Printing and Scanning Services
• Digital Record Keeping
• Basic Accounting and Daily Records
• Customer Data Privacy

Module 8 – Digital Marketing & Communication

• WhatsApp Business Basics
• Email Communication
• Social Media Basics
• Creating Simple Promotional Material
• Customer Communication
• Basic Online Business Promotion

Module 9 – Practical Training

• Online Form Filling
• Document Upload
• PDF & Image Preparation
• Printing & Scanning
• Digital Payment Practice
• Customer Service Practice
• Complete Digital Service Workflow

Module 10 – Final Project & Assessment

• Complete Digital Service Project
• Practical Assignment
• Online Service Handling Practice
• Final Practical Test
• Course Completion Assessment